Terms of Use

1. These Terms

These Terms of Use ("Terms") describe the rules for the VETAID LLC ("VETAID", "we", "us") website at joinvetaid.com and www.joinvetaid.com, including the early access page at /early-access and the contact form on the Team page (together, the "website"). Our Privacy Policy explains how we handle information collected through the website. A request for early access is not an agreement to buy a subscription or to accept the separate product terms.

These Terms do not cover VETAID's product. See section 20.

2. What VETAID is, and what it is not

• VETAID is a navigator and educator for the military community: people serving now, Guard and Reserve, people getting out, veterans, family members and survivors.
• VETAID is a private software company. We are not a law firm, a VA-accredited representative, a Veterans Service Organization, a healthcare provider or a financial advisor. We do not submit claims to the VA or represent you before the VA. The website provides general information and product demonstrations. For help preparing or pursuing your own VA claim, consult an accredited representative.
• VETAID LLC is not part of, affiliated with or endorsed by the U.S. Department of Veterans Affairs, the U.S. Department of Defense (the Department of War) or any military service. A reference to an agency, organization or source does not mean it sponsors or endorses VETAID. Logos and seals of other organizations belong to their owners.
• Everything on the website is general information. Confirm eligibility, deadlines and dollar amounts with VA.gov, an accredited Veterans Service Organization or another authoritative source before you act.

3. The website

The website has these pages: Home, Platform, Use Cases, Pricing, Team, and the early access page at /early-access. The "Log in" link in the header opens a notice that access is early access only and points you to the early access page. There is nothing to log in to on the website, nothing is sold on the website, and the website does not run Bravo. Where the website links to Bravo, the product's own terms and privacy notice apply.

4. Eligibility

Early access sign-up and the contact form are for people aged 18 or older. Please do not submit a minor's personal information through these forms. Anyone may read the website's public information about VETAID. Access to the product will be governed by its own eligibility rules.

If you sign up for early access for someone else, such as a spouse, parent or someone you care for, use their email only with their permission, and tell them they are on the list. They must be 18 or older too.

5. Early access

• What it means. Signing up for early access puts you on the list of people we invite as access opens. It is not a purchase, a reservation, or a promise of access by any date.
• What you get. We normally email you to confirm you signed up, and we email you again when your access is ready. If the confirmation does not arrive, write to support@joinvetaid.com and we will check that you are on the list. We don't use the list for advertising.
• No promise of access or timing. Access opens in batches. We decide who gets access and when. Signing up does not guarantee access, a place in line, or a date. We may change, pause or close the list at any time.
• Your email. Use an email address you control. If you sign up again with the same address, our list keeps one entry for it, and the first one stays as it is. Formspark, the service that sends the confirmation email, keeps its own record of each attempt and may send the confirmation again. You can pick or change your answer to "Which best describes you?" for a short time right after you sign up. After that, write to support@joinvetaid.com to change it. If you sign in with Apple and choose Hide My Email, the relay address Apple gives us is the one on our list. Keep that relay active so our emails reach you.
• Optional questions. "Which best describes you?" is optional. Skipping it does not affect your place.
• Automated sign-ups. The form has a hidden spam-trap field. A submission that fills it in is treated as automated and is not added to the list. Do not use scripts or bulk tools to sign up.
• Leaving. Email support@joinvetaid.com and we will remove you. The Privacy Policy, section 7, says what we delete.
• Not a product account. Signing up for early access does not give you access to Bravo yet or enroll you in a plan. If you sign in with Google or Apple, Firebase keeps a sign-in record, described in the Privacy Policy, sections 2 and 7. Your access, and the terms for it, come when your access is ready.

6. Messages you send us

The Team page has a contact form. We review messages and may reply by email. The form is not monitored for emergencies or for time-sensitive claim deadlines. By sending a message you confirm that the details are yours and that you have the right to send what you send. Do not include Social Security numbers, claim numbers, medical details, bank details or information about other people. See the Privacy Policy, section 12. We may decline to answer a message, and we are not obliged to act on suggestions you send.

7. Demonstration videos

The videos and product screens on the website show Bravo working for a fictional member with sample documents. Any resemblance to a real person is coincidental. The videos are demonstrations of what the product does. They are not advice, not a promise of a particular result for you, and not a promise that every feature shown will work the same way when your access opens. Features may change.

8. Pricing

The website does not sell a subscription or collect payment details. Signing up for early access does not authorize a charge. We plan to offer a free workspace for benefits information and a separate paid workspace at $5 a month. The planned seven-day trial of the paid workspace does not ask for a card and ends without an automatic charge. To continue paid access, you would need to choose a subscription and separately agree to its price, recurring billing, cancellation and refund terms. Those terms will be shown before purchase. Planned prices and features may change before access opens. A paid subscription will not be required for access to the free workspace.

9. Acceptable use

Do not:

• Use the website to harass, defraud or harm anyone.
• Sign up for early access with an email address that is not yours, or without the owner's permission.
• Use scripts, bots or bulk tools to sign up for early access or send messages.
• Attempt to bypass the spam-trap field, rate limits or any other security control.
• Probe, scan or test the website for vulnerabilities without our written permission. Responsible disclosure to support@joinvetaid.com is welcome.
• Scrape the website or copy its content, videos or design for a competing service.
• Impersonate any person, including any service member, veteran, family member, government employee or VETAID staff, or misrepresent your affiliation.
• Interfere with the website or the service providers that run it.

10. Content and intellectual property

• The VETAID name, logo, orbs, dot patterns, website design, copy, videos, software and curated content belong to VETAID LLC and are protected by copyright and trademark law. You may view the website and link to it. You may not use our name or marks without written permission.
• Photographs and other third-party material are identified in the credits on the pages where they appear. We do not claim ownership of third-party material. Copyright status, permissions and any use restrictions depend on the individual item. Appearance on this website does not imply endorsement of VETAID by an agency, military service, photographer or person shown.
• Logos and seals of other organizations belong to their owners.
• Anything you send us through the contact form remains yours. You give us permission to read it, store it, and use it to reply to you and to improve VETAID.

11. Copyright complaints

If you believe content on the website infringes your copyright, send a notice that includes (1) your physical or electronic signature, (2) identification of the copyrighted work, (3) identification of the material you say infringes and where it appears on the website, (4) your contact information, (5) a statement that you have a good-faith belief the use is unauthorized, and (6) a statement under penalty of perjury that the information is accurate and that you are authorized to act for the copyright owner.

Send copyright complaints to support@joinvetaid.com or to VETAID LLC, Attn: Legal, at the mailing address in section 23. Identify the material and where it appears so we can review the complaint.

12. Third-party services and links

The website links to government and veteran-organization sites, including VA.gov, and to VETAID's pages on LinkedIn, X and Facebook. Those sites have their own terms and privacy policies. We are not responsible for their content or practices.

We rely on service providers to run the website and the early access list: Google (Google Workspace and Firebase Authentication), Formspark, Railway and, if you use Sign in with Apple, Apple. What each one receives is set out in the Privacy Policy, section 4. If you sign in with Google or Apple, their terms apply to that sign-in.

13. Disclaimers

The website is provided "as is" and "as available." We work to keep it accurate and available, but we do not guarantee that it is complete, correct or current at the moment you read it, or that it will be free of errors or interruptions.

Nothing on the website is legal, medical or financial advice. For decisions that affect your benefits, your healthcare or your money, confirm with VA.gov, an accredited Veterans Service Organization or a qualified professional.

Product descriptions and demonstrations, including the videos and the Platform, Use Cases and Pricing pages, describe features that are planned or available as each page says. Availability and limits may change before access opens. We do not guarantee a particular benefits, employment or other outcome for you. Check the current product description and the terms shown at purchase before you decide to use or buy a service.

14. Crisis safety

The website is not an emergency service. If you are in immediate danger, call 911. If you are in crisis, call 988 and press 1 for the Veterans Crisis Line, or text 838255. Outside the United States, these numbers may not work from an off-base phone. https://www.veteranscrisisline.net lists the number for each region and has a chat that works anywhere.

15. Limitation of liability

To the extent permitted by applicable law, VETAID LLC is not liable for indirect or consequential loss arising from use of the website or the early access list, and its total liability arising from the website is limited to one hundred US dollars (US $100). These limits do not apply to fraud, intentional misconduct, gross negligence, or liability and remedies that applicable law does not allow us to exclude or limit. Nothing in these Terms restricts a nonwaivable consumer right.

16. Disputes

If you have a concern about the website or early access, email support@joinvetaid.com. We welcome the chance to resolve it. You do not have to contact us before exercising a legal right or meeting a legal deadline. These website Terms do not require arbitration and do not waive participation in a class action. Separate product terms may contain dispute-resolution provisions, presented for your affirmative agreement before you use the product.

17. Indemnification

You agree to indemnify and hold VETAID LLC harmless from any claim, loss or expense arising out of your misuse of the website or your violation of these Terms.

18. Changes to these Terms

We may update these Terms as the website changes. We will post the new version here and update the date at the top. If a change materially affects people on the early access list, we will say so on the early access page.

Changes

• November 12, 2026: the footer now links to VETAID's pages on LinkedIn, X and Facebook, and section 12 says so.
• November 11, 2026: the waiting list is now called early access, and its page moved from /waitlist to /early-access. We added a line saying what early access means, and corrected what happens if you sign up twice with the same address. The employer page was taken down; employers can write to us through the Team page. Later the same day: we updated how we describe the planned free and paid workspaces, and added that VETAID never asks for your VA.gov, ID.me, Login.gov or DS Logon sign-in. We also corrected the line about signing up twice: our list keeps one entry, and Formspark keeps its own record of each attempt.
• November 10, 2026, later the same day: we corrected statements that promised more than the website does. We also added where to find crisis line numbers outside the United States.
• November 10, 2026: first terms for the website and waiting list. These Terms do not amend an earlier product agreement solely because you visit this website.

19. Governing law

Delaware law governs these Terms to the extent a choice of law is permitted. Nothing here removes a consumer protection, remedy or right to use a court that applicable law does not allow us to exclude.

20. VETAID's product

These Terms cover the website only. VETAID's product, including Bravo, has its own terms and privacy notice. When your access is ready, we'll show you the terms and privacy notice for VETAID's product before you start. Nothing in these Terms gives you a right to use the product.

21. General

• Severability. If any part of these Terms is unenforceable, the rest stays in force.
• Complete terms. These Terms and the Privacy Policy are the complete terms for the website. They do not change any agreement you have with VETAID about its earlier app or about its product.
• No waiver. If we do not enforce a provision, we can still enforce it later.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither of us is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, civil unrest, internet outages or government action.

22. Impersonation and scams

VETAID will never ask you to pay to sign up for early access, to pay a fee to access benefits, or to send login details or documents to get a place in line. VETAID never asks for your VA.gov, ID.me, Login.gov or DS Logon sign-in. We do not send job offers or direct messages from the website. If someone claiming to be VETAID asks you to pay to sign up for early access or to get your benefits, asks for your passwords, or asks you to email or message your DD214 or other documents, it is not us. Report it to support@joinvetaid.com.

23. Contact

Questions about these Terms? Email support@joinvetaid.com.

VETAID LLC
Attn: Legal
8 The Green, Ste A
Dover, DE 19901
United States